Front Line Leadership

Study time: approx. 15 hours

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Course overview

Elevate your leadership with our Front Line Leadership course. Designed to boost the capability, confidence, and consistency of your organization's leaders, this program equips them with the skills to provide positive guidance to team members. Ultimately, it maximizes retention, engagement, and business performance.

Our program is structured to allow learners sufficient time to absorb and apply each course's teachings in their daily roles. New courses are released every two weeks.

Interested in enrolling multiple learners? Click here.

Problems enrolling? Email us at lms@uniquedevelopment.com.

What's included?

10 courses + BONUS: Leadership Journey Exercise
Assessments and quizzes to assess your knowledge
Teaching videos from front line leadership expert Greg Schinkel
Downloadable PDF resources
Certificate of completion

What you'll learn

This course will teach you practical strategies, insights, tips, and effective behaviors that will help you become a more confident, competent, and capable front line leader, achieving high results in both production and team member satisfaction.

Why you'll want to learn it

Being a leader is all about knowing how to get results through your team. The better you are as a leader, the stronger your team will be, which will result in high productivity as well as increased team member satisfaction. You'll have a team that can achieve results and enjoys working together!

Objective: Understand what's expected of you as a leader and identify leadership skills to work on.

This module will enable learners to:

Evaluate their skills and knowledge against the expectations of a front line leader.
Improve relations between management and their team members by properly representing each side.
Evaluate their message delivery between management and team members to help ensure the proper message is being delivered.
Establish a strategy to be able to escape the leadership trap and gain time to develop and implement processes, strategies, and training to improve the performance of the team.

Objective: Create a sense of accomplishment and positive momentum in your team.

This module will enable learners to:

Balance your attention on results and involvement for long term success.
Shift some of your focus from short-term/reactive to longer-term/proactive.
Increase the level of involvement on your team.
Create a sense of optimism and hope on your team by addressing frustrations and barriers that your team members deal with.
Explain “Why” to get better buy-in from team members.

Objective: Create a culture of mutual respect so that your team will follow your example.

This module will enable learners to:

Demonstrate their expectations through their actions.
Treat their team members consistently to create teamwork and avoid feelings of resentment.
Set boundaries to avoid personal relationships affecting their ability to lead.
Build relationships with their team so they can achieve better results.

Objective: Use the Coach leadership style to maximize both performance and team member satisfaction.

This module will enable learners to:

Understand and identify the characteristics and impact of four common leadership styles: Autocrat, Caretaker, Conformist, and Coach.
See each leadership style in action and understand what type of results each style produces.
Aim to be a “Coach”, and then, as situations warrant it, flex into other styles.

Objective: Create an environment where your team members are motivated to do their best.

This module will enable learners to:

Understand how they, as a leader, impact the level of motivation and engagement of their team.
Have a positive perspective in regard to young workers by understanding that they have been raised differently.
Create a welcoming environment by implementing simple steps to help retain team members and reduce turnover.

Objective: Communicate information, expectations, and feedback in a way that maximizes engagement and delivers results.

This module will enable learners to:

Understand the various elements that make communication successful, so their team members take the action the leader desires.
Use the appropriate words, tone, and body language, in written or verbal communication, to get their message across.
Use open-ended questions and effective listening to engage and involve their team.

Objective: Accelerate change initiatives by reducing resistance and increasing buy-in.

This module will enable learners to:

Remain curious and experimental toward change initiatives.
Have their team reduce resistance and increase buy-in by understanding the need for change, having confidence in their ability to change, and putting change into action.
Develop a game plan to implement a change initiative.

Objective: Help your team become more self-reliant and engaged and increase their bench strength.

This module will enable learners to:

Understand the difference between the comfort, panic, and learning zones, and help shift team members toward the learning zone.
Help them identify how to empower their team to be more self-reliant, and free up their time for higher-value tasks.
Increase the accountability of their team so they take more responsibility and increase their sense of ownership.
Provide the necessary knowledge and skills through effective on-the-job training so they feel empowered and can be held accountable.

Module: Address behavior and performance issues constructively, to build up your team and ensure expectations are met.

This module will enable learners to:

Take a strengthening and building approach to delivering constructive feedback.
Demonstrate the courage to address issues promptly to avoid unnecessary tension or escalation.
Select and use one of three methods to address issues and reinforce behavior.

Objective: Resolve conflict constructively to achieve better results and relationships on your team.

This module will enable learners to:

See that the best outcome to conflict is where all parties are satisfied with the solution.
Determine how individuals react and how best to approach them to resolve conflict.
Realize the root of most conflict is misunderstanding and that the solution is to build a common understanding.
Help team members vent their emotions before solving the problem.
Resolve conflict situations constructively and respectfully.

Greg Schinkel

#1 Recommended Resource by HR Professionals for Developing Supervisors in Manufacturing, Logistics, and Operations

ABOUT GREG

Greg is a recognized expert in developing front line supervisors, managers and team leaders to increase productivity and employee involvement. As a presenter, he has a captivating blend of style and substance, engaging even the most skeptical participants. Greg advises organizations on how to develop a high-performance culture and tailors the message and the content to each organization he works with.

Greg has achieved his Certified Speaking Professional designation, held by only 10% of speakers and trainers in the Global Speakers Federation. He co-authored the books Employees Not Doing What You Expect, What Great Supervisors Know, Awakening the Workplace and Fusion or Fizzle: How Leaders Leverage Training to Ignite Results. Greg has impacted more than half a million people, improving performance and leadership teams through consulting, training and keynote presentations.

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